Online and General Privacy Policy


Educational Community Credit Union (EDCOM) is owned by its members and run by a board of directors you elect. EDCOM is committed to protecting your privacy. As your Credit Union, we know that your trust in us is of central importance and you can be confident that your financial privacy is a priority of this Credit Union. We are required by law to give you this privacy notice to explain how we collect, use and safeguard your personal and financial information, which is "nonpublic" (member information). This policy discloses our member information use policies and practices in detail. Please read it to learn more about the ways we protect member information we collect, and to find out how you can limit the information about you that we share with non-affiliated third parties external to EDCOM.

We are committed to providing you with competitive products and services to meet your financial needs, which necessitates that we share member information about you to complete your transactions and to provide you with certain financial opportunities. In order to do so, we have entered into agreements with other companies that provide either services to us or additional financial products for you to consider. If you prefer that we not disclose member information about you to certain non-affiliated businesses, you may direct us not to disclose member information about you, as explained in this notice. This "opt out" will not apply to information that we may disclose about you as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our Credit Union, follow your instructions as you authorize, or protect the security of our financial records.

And we may also disclose member information we collect, as described below, to companies that perform marketing or other services on our behalf or to their financial institutions with whom we have joint marketing agreements. We do not share your account numbers with non-affiliated third parties.

To protect our members' privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell to other third parties the information we provide to them. If you have questions, please contact our compliance department at (425) 385-8729 or (800) 247-7072.

Online Privacy Protections
At our website, www.edcomcu.org you may apply for accounts and services and you may communicate with us via email. To protect the information you provide us online, we use multiple levels of security. The application information we accept online and our home banking service relies on industry standard "Secure Sockets Layer" (SSL) encryption to secure your transaction information and communication.

E-mail Security
Generally, our e-mails are not secure. However, if we ask you to e-mail us information other than your name, address, e-mail address and phone number, it will be obtained using a secure (SSL) encryption e-mail form. When you visit our website, you can access site information without revealing your personal identity. However, in order to help us identify you for further site visits, we use "cookies" to track your visit. A "cookie" is a piece of information that our web server stores on your computer hard drive and retrieves later. The cookie will not request, require or collect personal identity information and you remain anonymous. Your member information is not accessed by or stored within a cookie in any way.

Information We Collect About You
We collect nonpublic personal information about you from the following sources:

  • Information we receive from you on membership and loan applications and other forms such as name, address, social security number, employment and financial status and credit history.
  • Information from a transaction on one of your accounts, including ATM or card transactions, loan advances, transactions through home banking, over the phone or at a branch. This includes: your account number, the date, amount, and location of the transaction.
  • Information that we receive from a consumer reporting agency, such as personal and credit history information about you that we may use to evaluate future account service requests.
  • Information obtained when verifying the information you provide on an application or other forms, such as from your current or past employers, or from other institutions where you conduct financial transactions.
  • Information we obtain from you when you visit our website, www.edcomcu.org. This includes retaining information you provide us on any online application, home banking transaction or information you send to us e-mail.

Information We May Disclose About You
We may disclose certain information that we collect as described above including:

  • Information we receive from you on applications and other forms, such as your name, address, social security number, and income.
  • Information about your transactions with us or other companies that work closely with us to provide you with financial products and services, such as your account balances, payment history, and credit card usage.
  • Information we receive from a consumer reporting agency, such as your creditworthiness and credit history.

We may also disclose member information to non-affiliated third parties as permitted by law. For example, we provide member information to outside companies to perform services on our behalf, such as data analytics, bill payment, account aggregation services, e-mail services, mail house services, printing and account statements; to government entities to respond to subpoenas; and to credit reporting agencies.

We may share your member information in response to a lawful request issued by a court, government agency, or regulatory authority, or as permitted by law in order to administer or enforce your account. We may also share our experience information about you with credit bureaus. Our reporting to credit bureaus is governed by the Fair Credit Reporting Act, which affords you the right to make sure that your credit bureau reports are accurate.

Whatever the reason for sharing information, we require strict confidentiality by the receiving parties and limit the use of the member information to the purpose for which it was disclosed.

Certain Parties That Receive Information From Us
Where You Can Request To Opt Out

We share member information with unaffiliated third parties so that they may offer you additional products and services we believe will be of value and interest to our membership. We may disclose member information about you to the following types of third parties:

  • Financial service providers, such as mortgage brokers, indirect loan originators and insurance companies
  • Non-financial companies, such as retailers, travel agencies and automobile dealerships
  • Other companies that provide consumer discount programs
  • Other entities, such as non-profit organizations
If you previously notified us to opt out, it is not necessary to call us each year for the same request.

How to Opt Out or Stop Certain Disclosures About You
EDCOM does not sell Members' personal or business information to non-affiliated third parties.

If you prefer that we do not disclose member information about you to such non-affiliated third parties as listed above, you may opt out of those disclosures. If you wish to direct us not to make disclosures to nonaffiliated third parties (other than those permitted by law), you should call our compliance department at (425) 385-8729 or (800) 247-7072.

You may opt out of these disclosures at any time. This opt out option, by law, will not apply to disclosures that we make to companies that perform services on our behalf or to other financial institutions that have joint marketing agreements with us.

Once we receive your request not to make further disclosures, we will act as quickly as possible to stop disclosures. You may always contact us for assistance if you wish later to revoke your opt out election.

Note to non-member joint account holders: Anyone of you may exercise the right to opt out, even if you are not actually a member of the Credit Union. EDCOM will treat an opt out request from any one party to an account as if all of you directed us to not make disclosures to nonaffiliated third parties to whom the opt out right applies.

Disclosure of Information About Former Members
If you terminate your membership with EDCOM, we will not share information we have collected about you, except as permitted or required by law.

Our Confidentiality and Security Safeguards
We maintain strict policies and security controls to assure that member information in our computer systems and files is protected. Our employees and contractors are permitted access to member information that they may need to perform their jobs and to provide service to you. Our employees and contractors have access to such member information as necessary to conduct a transaction or respond to your inquiries. All employees and contractors are required to respect member privacy. No one except our employees and contractors have access to the Credit Union computer system and records storage. The Credit Union has established internal security controls, including physical, electronic and procedural safeguards to protect the information you provide us and the information we collect about you. We will continue to review our internal security controls to safeguard your member information as we employ new technology in the future.

Protecting Children's Information Privacy
Our online financial services are not designed for or directed toward children. We do not knowingly solicit or collect data from children and we do not knowingly market to children online. We recognize that protecting children's identities and online privacy is important and that responsibility rests with us and with parents.

Educational Community Credit Union
10520 19th Ave. S.E.
Everett WA 98208
Phone: (425)385-3888 & Fax: (425)385-2777
www.edcomcu.org

 

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